/**
 * MageTicket
 *
 * Fichier        : public/assets/css/app.css
 * Rôle           : Socle historique partagé, sans disposition structurelle du cockpit personnalisable.
 * Auteur         : Régis KREMER
 * Version        : 0.33.0
 * Version projet : 0.33.0
 * Lot            : MAGETICKET COCKPIT WIDGETS MIGRATION1
 * Base requise   : 0.33.0 + MAGETICKET COCKPIT GRID EDITOR1
 * Créé le        : 2026-07-21
 * Modifié le     : 2026-07-23
 *
 * Contraintes : référence PC 1672 × 941, thèmes clair/sombre, clavier, sans overflow global.
 * Modifications : retrait des anciennes grilles cockpit et de la note de référence remplacées par cockpit-runtime.css.
 */

*{box-sizing:border-box}html,body{min-height:100%;margin:0;background:var(--bg);color:var(--text);overflow-x:hidden}body{line-height:1.35}button,input,textarea{font:inherit;color:inherit}button,a{touch-action:manipulation}button{cursor:pointer}a{color:var(--brand);text-underline-offset:.2em}html[data-theme="light"] a{color:var(--brand-strong)}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid var(--focus);outline-offset:2px}.skip-link{position:fixed;z-index:1000;inset:8px auto auto 8px;transform:translateY(-150%);padding:10px 14px;background:var(--text);color:var(--bg);border-radius:var(--r-sm)}.skip-link:focus{transform:none}
.workspace{display:grid;grid-template-columns:var(--sidebar-w) minmax(0,1fr);grid-template-rows:var(--topbar-h) minmax(calc(100dvh - var(--topbar-h)),auto);min-width:0;background:radial-gradient(circle at 70% 5%,rgb(48 83 139 / 10%),transparent 30%),var(--bg)}.workspace-topbar{position:sticky;top:0;z-index:20;grid-column:1/-1;display:grid;grid-template-columns:212px minmax(290px,535px) minmax(190px,230px) minmax(150px,170px) auto minmax(170px,210px);align-items:center;gap:14px;height:var(--topbar-h);padding:8px 16px;border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--bg-deep) 94%,transparent);backdrop-filter:blur(14px)}.wordmark{display:flex;align-items:center;gap:9px;color:var(--text);font-size:var(--fs-xl);font-weight:800;letter-spacing:-.035em;text-decoration:none}.wordmark img{width:34px;height:34px}.global-search{height:38px;display:flex;align-items:center;gap:10px;padding:0 12px;border:1px solid var(--line-strong);border-radius:var(--r-ctrl);background:var(--surface);box-shadow:inset 0 1px 0 rgb(255 255 255 / 3%)}.global-search>span{font-size:var(--fs-xl);color:var(--muted)}.global-search input{min-width:0;flex:1;border:0;outline:0;background:transparent}.global-search input::placeholder{color:var(--muted)}.top-filter,.profile-button{border:1px solid var(--line-strong);border-radius:var(--r-ctrl);background:var(--surface);transition:background var(--dur-2) var(--ease),border-color var(--dur-2) var(--ease),transform var(--dur-1) var(--ease)}.top-filter:hover,.profile-button:hover{background:var(--surface-3);border-color:var(--line-strong)}.top-filter:active,.profile-button:active{transform:translateY(1px)}.top-filter{height:38px;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:0 12px;white-space:nowrap}.top-actions{display:flex;align-items:center;justify-content:flex-end;gap:7px}.notification{position:relative}.notification span{position:absolute;top:-4px;right:-3px;min-width:17px;height:17px;display:grid;place-items:center;padding:0 4px;border-radius:9px;background:var(--brand);color:#fff;font-size:var(--fs-xs)}.profile-button{height:46px;display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:9px;padding:4px 8px;background:transparent;text-align:left;border-color:transparent}.profile-button strong,.profile-button small{display:block;white-space:nowrap}.profile-button strong{font-size:var(--fs-sm)}.profile-button small{margin-top:2px;color:var(--muted);font-size:var(--fs-xs)}
.sidebar{position:sticky;top:var(--topbar-h);align-self:start;height:calc(100dvh - var(--topbar-h));display:flex;flex-direction:column;padding:14px 10px 12px;border-right:1px solid var(--line);background:linear-gradient(180deg,var(--bg-deep),color-mix(in srgb,var(--bg-deep) 84%,#101f39));overflow:auto}.sidebar nav{display:grid;gap:5px}.nav-item{min-height:46px;display:flex;align-items:center;gap:13px;padding:0 12px;border:1px solid transparent;border-radius:var(--r-sm);color:var(--text);font-weight:550;text-decoration:none}.nav-item span{width:22px;color:#b7c3d8;font-size:var(--fs-xl);text-align:center}.nav-item:hover{background:var(--surface-soft)}.nav-item.is-active{background:linear-gradient(90deg,#2d235e,#241d57);color:#ad91ff}.nav-item.is-active span{color:#8d67ff}.sidebar-collapse{margin-top:auto;min-height:42px;border:0;border-top:1px solid var(--line);background:transparent;color:var(--muted);text-align:left}.workspace.is-collapsed{--sidebar-w:var(--sidebar-w-collapsed)}.workspace.is-collapsed .wordmark span,.workspace.is-collapsed .nav-item:not(.is-active){font-size:0}.workspace.is-collapsed .nav-item{justify-content:center}.workspace.is-collapsed .nav-item span{font-size:var(--fs-xl)}.workspace.is-collapsed .sidebar-collapse span{display:none}
.dashboard{min-width:0;padding:10px 9px 14px}.kpi-card{min-width:0;min-height:99px;display:grid;grid-template-columns:42px minmax(0,1fr);gap:10px;padding:13px 14px;border:1px solid var(--line);border-radius:var(--r-md);background:linear-gradient(135deg,var(--surface-2),var(--surface));box-shadow:var(--shadow)}.kpi-card h2{margin:0 0 3px;font-size:var(--fs-base)}.kpi-card strong{display:block;font-size:var(--fs-xl);letter-spacing:-.03em}.kpi-card p{margin:7px 0 0;font-size:var(--fs-xs)}.kpi-card p span{color:var(--muted)}.kpi-icon{width:38px;height:38px;display:grid;place-items:center;border-radius:14px;font-size:var(--fs-lg)}.kpi-icon.violet{background:#493584;color:#d9ceff}.kpi-icon.blue{background:#153f7a;color:#59a2ff}.kpi-icon.orange{background:#734812;color:#ffc05a}.kpi-icon.green{background:#145c42;color:#66e0a8}.positive{color:var(--green)!important}.negative{color:var(--red)!important}
.ticket-list{height:389px;padding:0 8px;overflow:hidden}.ticket-row{width:100%;height:51px;display:grid;grid-template-columns:31px minmax(0,1fr) auto;align-items:center;gap:8px;padding:6px;border:1px solid transparent;border-bottom-color:var(--line);border-radius:var(--r-sm);background:transparent;text-align:left}.ticket-row:hover{background:var(--surface-3)}.ticket-row.is-selected{border-color:var(--brand);background:linear-gradient(90deg,#252353,#17274a);box-shadow:0 0 0 1px rgb(128 85 255 / 20%)}html[data-theme="light"] .ticket-row.is-selected{background:#eeeaff}.color-0{background:#7852e9}.color-1{background:#31a75a}.color-2{background:#3188ed}.color-3{background:#e99b19}.color-4{background:#8051ea}.color-5{background:#10aaa5}.ticket-copy{min-width:0}.ticket-copy strong,.ticket-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-copy strong{font-size:var(--fs-xs)}.ticket-copy small{margin-top:3px;color:var(--muted);font-size:var(--fs-xs)}.ticket-meta{display:grid;justify-items:end;gap:4px}.ticket-meta time{color:var(--muted);font-size:var(--fs-xs)}
.ticket-header{min-height:92px;display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:12px 13px 8px;border-bottom:1px solid var(--line)}.ticket-header p{margin:0 0 6px;color:var(--muted);font-size:var(--fs-xs)}.ticket-header h1{margin:0 0 9px;font-size:var(--fs-lg)}.ticket-status{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:var(--fs-xs)}.header-actions{display:flex;gap:7px}.tabs button,.composer-tabs button{height:100%;padding:0 7px;border:0;border-bottom:2px solid transparent;background:transparent;color:var(--text);font-size:var(--fs-xs)}.tabs button.is-active,.composer-tabs button.is-active{border-color:var(--brand);color:#a98dff}.message-stream{height:280px;padding:8px 10px;overflow:hidden}.message{display:grid;grid-template-columns:31px minmax(0,1fr);gap:8px;margin-bottom:7px;padding:8px;border-radius:var(--r-sm);background:var(--surface-2)}.message.agent{background:linear-gradient(135deg,#19375f,#152e50)}html[data-theme="light"] .message.agent{background:#eaf2ff}.message header{display:flex;align-items:center;gap:7px}.message header strong{font-size:var(--fs-xs)}.message header small{color:var(--muted);font-size:var(--fs-xs)}.message header time{margin-left:auto;color:var(--muted);font-size:var(--fs-xs)}.message p{margin:5px 0 0;font-size:var(--fs-xs);line-height:1.45}.composer{height:89px;margin:0 10px 9px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--bg-deep);overflow:hidden}.composer-tabs{height:27px;border-bottom:1px solid var(--line)}.composer textarea{width:100%;height:33px;padding:7px 10px;border:0;resize:none;outline:0;background:transparent;font-size:var(--fs-xs)}.composer-actions{display:flex;align-items:center;justify-content:space-between;padding:2px 7px;color:var(--muted);font-size:var(--fs-xs)}.composer-actions .button{min-height:27px;font-size:var(--fs-xs)}
.details-list{margin:0;padding:1px 11px 8px}.details-list>div{display:grid;grid-template-columns:115px minmax(0,1fr);gap:5px;min-height:28px;align-items:start}.details-list dt{color:var(--muted);font-size:var(--fs-xs)}.details-list dd{margin:0;font-size:var(--fs-xs)}.details-list dd>strong{margin-right:12px}.details-list dd>small{display:block;margin-top:3px;color:var(--muted)}.inline-person{display:flex;align-items:center;gap:6px}.timeline{border-top:1px solid var(--line);padding:7px 12px 2px}.timeline h3{margin:0 0 8px;font-size:var(--fs-xs)}.timeline ol{margin:0;padding:0;list-style:none}.timeline li{display:grid;grid-template-columns:25px minmax(0,1fr) auto;gap:7px;min-height:48px}.timeline li>span{width:22px;height:22px;display:grid;place-items:center;border-radius:50%;background:#3c276a;color:#aa8cff;font-size:var(--fs-xs)}.timeline strong,.timeline small{display:block;font-size:var(--fs-xs)}.timeline small,.timeline time{color:var(--muted);font-size:var(--fs-xs)}
.kanban{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px;padding:0 10px 10px}.kanban>div{position:relative;min-width:0;height:168px;padding:9px 6px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--surface-soft)}.kanban h3{display:flex;justify-content:space-between;margin:0 0 13px;font-size:var(--fs-xs)}.kanban-line{position:absolute;inset:0 0 auto;height:3px}.kanban-line.violet{background:var(--brand)}.kanban-line.blue{background:var(--blue)}.kanban-line.orange{background:var(--orange)}.kanban-line.green{background:var(--green)}.kanban p{display:flex;align-items:center;justify-content:space-between;gap:4px;margin:0 0 7px;padding:7px 5px;border-radius:4px;background:var(--surface-3);font-size:var(--fs-xs);white-space:nowrap}.kanban small{color:var(--muted);font-size:var(--fs-xs)}.chart-panel{position:relative}.chart-legend{position:absolute;top:42px;left:45px;display:flex;gap:15px;font-size:var(--fs-xs)}.chart-legend .created{color:#9c77ff}.chart-legend .resolved{color:#3bd295}.line-chart{width:calc(100% - 22px);height:150px;margin:22px 11px 0;overflow:visible}.grid path{fill:none;stroke:var(--line);stroke-width:1}.line{fill:none;stroke-width:2.5}.created-line{stroke:#855bff}.resolved-line{stroke:#2dcb8a}.created-area{fill:url(#none);opacity:.15;stroke:none}.dots circle{fill:#946dff}.chart-labels{display:flex;justify-content:space-between;margin:-10px 14px 0 34px;color:var(--muted);font-size:var(--fs-xs)}.priority-content{display:grid;grid-template-columns:47% 53%;align-items:center;height:177px;padding:4px 13px 12px}.donut{width:135px;height:135px;display:grid;place-items:center;margin:auto;border-radius:50%;background:conic-gradient(var(--red) 0 20%,var(--orange) 20% 63%,var(--green) 63% 91%,#74839b 91% 100%);position:relative}.donut:after{content:"";position:absolute;inset:29px;border-radius:50%;background:var(--surface)}.donut span{z-index:1;color:var(--muted);font-size:var(--fs-xs);text-align:center}.donut strong{display:block;color:var(--text);font-size:var(--fs-lg)}.priority-content ul{margin:0;padding:0;list-style:none}.priority-content li{display:grid;grid-template-columns:12px minmax(0,1fr) auto;gap:6px;padding:8px 0;border-bottom:1px solid var(--line);font-size:var(--fs-xs)}.dot{width:8px;height:8px;border-radius:50%;align-self:center}.high-dot{background:var(--red)}.medium-dot{background:var(--orange)}.low-dot{background:var(--green)}.none-dot{background:#74839b}
.status-list{margin:0}.status-row{display:grid;grid-template-columns:1fr auto;padding:12px 0;border-bottom:1px solid var(--line)}.status-row dd{margin:0}.status-ok{color:var(--green)}.status-warning{color:var(--orange)}.status-error{color:var(--red)}.health-page,.offline-shell{max-width:1100px;margin:auto;padding:32px}.health-header{display:flex;justify-content:space-between}.offline-shell{min-height:100dvh;display:grid;place-content:center;text-align:center}

@media(min-width:1121px) and (min-height:720px){.workspace{height:100dvh;min-height:100dvh;grid-template-rows:var(--topbar-h) minmax(0,1fr);overflow:hidden}.dashboard{height:calc(100dvh - var(--topbar-h));min-height:0;overflow:hidden}.queue-panel{display:grid;grid-template-rows:auto auto minmax(0,1fr) auto}.ticket-list{height:auto;min-height:0;overflow:auto}.conversation-panel{display:grid;grid-template-rows:auto auto minmax(0,1fr) auto}.message-stream{height:auto;min-height:0;overflow:auto}.details-panel{overflow:auto}}
@media(max-width:1380px){:root{--sidebar-w:190px}.workspace-topbar{grid-template-columns:190px minmax(250px,1fr) auto auto auto}.workspace-topbar>.top-filter:nth-of-type(2){display:none}}
@media(max-width:1120px){.workspace-topbar{grid-template-columns:190px minmax(250px,1fr) auto auto}.profile-button{display:none}}
@media(max-width:820px){:root{--sidebar-w:68px}.wordmark span,.sidebar .nav-item{font-size:0}.sidebar .nav-item{justify-content:center}.sidebar .nav-item span{font-size:var(--fs-lg)}.sidebar-collapse span{display:none}.workspace-topbar{grid-template-columns:68px minmax(0,1fr) auto;padding-inline:8px}.top-filter,.top-actions .icon-button:not([data-theme-toggle]),kbd{display:none}.dashboard{padding-right:max(8px,var(--safe-right));padding-left:max(8px,var(--safe-left))}}
@media(max-width:560px){.workspace{grid-template-columns:1fr;grid-template-rows:54px auto}.workspace-topbar{height:54px;grid-template-columns:48px minmax(0,1fr) 40px}.wordmark img{width:30px}.sidebar{display:none}.dashboard{grid-column:1}.global-search{height:36px}.kpi-card{grid-template-columns:34px 1fr;padding:10px;min-height:88px}.kpi-icon{width:32px;height:32px}.kpi-card strong{font-size:var(--fs-xl)}.conversation-panel{border-inline:0}.ticket-header{flex-direction:column}.header-actions{width:100%;justify-content:flex-end}.ticket-status{flex-wrap:wrap}.message-stream{height:310px}.chart-panel{display:none}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important}}


/* Lot 22 — socle d'accessibilité transversal WCAG 2.2 AA. */
:where(button,input,select,textarea,a,[tabindex]:not([tabindex="-1"]),summary):focus-visible{outline:3px solid currentColor;outline-offset:3px}
button,input,select,textarea{font:inherit}
@media (prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}
@media (forced-colors:active){.button,.nav-item,[role="button"]{border:1px solid ButtonText}.skip-link{forced-color-adjust:auto}}