/**
 * Projet         : MageTicket
 * Fichier        : public/assets/css/engagement.css
 * Rôle           : Couche visuelle premium commune à Collaboration, Connaissances, Omnicanal, Automatisations et formulaires embarqués.
 * Auteur         : Régis KREMER
 * Version        : 0.33.0
 * Version projet : 0.33.0
 * Lot            : MAGETICKET COLLABORATION WORKSPACE NORMALIZATION1
 * Base requise   : 0.33.0 + 16 patchs ciblés validés
 * Créé le        : 2026-07-22
 * Modifié le     : 2026-07-23
 * Dépendances    : tokens.css, components.css, shell.css, collaboration.css, knowledge.css, omnichannel.css et automations.css.
 * Contraintes    : aucun changement métier ; thèmes clair, sombre et système ; WCAG 2.2 AA ; PC, tablette et mobile bord à bord.
 * Modifications  : retrait des règles Collaboration désormais centralisées dans collaboration.css ; couche commune inchangée pour les autres centres.
 */

/* --------------------------------------------------------------------------
   Structure commune des centres de service et d'orchestration
   -------------------------------------------------------------------------- */
.app-shell-content > .engagement-center {
  width: 100%;
  min-width: 0;
  min-height: 100%;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: var(--bg);
  color: var(--text);
}



.engagement-panel > header small,.engagement-eyebrow{
  color: var(--info);
  font-size: var(--fs-xs);
  font-weight: 800;
  letter-spacing: .08em;
  text-transform: uppercase;
}




.engagement-main {
  min-width: 0;
  min-height: 0;
  flex: 1 1 auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  padding: var(--space-3) var(--space-4) calc(var(--space-3) + env(safe-area-inset-bottom));
  overflow: auto;
}
.engagement-connection,
.engagement-alert {
  margin: 0;
  padding: 10px var(--space-4);
  border: 1px solid var(--line);
  border-left-width: 3px;
  border-radius: var(--r-sm);
  background: var(--surface-soft);
  color: var(--text);
  font-size: var(--fs-sm);
}
.engagement-connection { border-left-color: var(--warning-strong); background: var(--warning-soft); }
.engagement-alert.success { border-left-color: var(--success-strong); background: var(--success-soft); }
.engagement-alert.error { border-left-color: var(--danger-strong); background: var(--danger-soft); }
.engagement-alert.warning { border-left-color: var(--warning-strong); background: var(--warning-soft); }
.engagement-alert ul { margin-bottom: 0; }

.engagement-kpis {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: var(--space-2);
}
.engagement-kpis > article {
  min-width: 0;
  min-height: 74px;
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-3);
  border: 1px solid var(--line);
  border-top: 2px solid var(--brand);
  border-radius: var(--r-sm);
  background: linear-gradient(145deg, var(--surface), var(--surface-soft));
  box-shadow: none;
}
.engagement-kpis > article > :first-child {
  width: 32px;
  height: 32px;
  display: grid;
  place-items: center;
  border: 1px solid var(--line-strong);
  border-radius: var(--r-sm);
  background: var(--surface-2);
}
.engagement-kpis strong { display: block; font-size: var(--fs-lg); line-height: 1; font-variant-numeric: tabular-nums; }
.engagement-kpis article span:last-child { color: var(--muted); font-size: var(--fs-xs); }

.engagement-workspace {
  min-width: 0;
  min-height: 350px;
  flex: 1 1 auto;
  display: grid;
  gap: var(--space-2);
  overflow: hidden;
}
.engagement-panel {
  min-width: 0;
  min-height: 0;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  background: var(--surface);
  box-shadow: none;
}
.engagement-panel > header {
  min-height: 54px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-3);
  padding: 10px var(--space-4);
  border-bottom: 1px solid var(--line);
  background: var(--surface-soft);
}
.engagement-panel > header > div { min-width: 0; display: grid; gap: 2px; }
.engagement-panel > header h2,
.engagement-panel > header h3 { margin: 0; font-size: var(--fs-base); }
.engagement-panel > header > :last-child:not(div) { color: var(--muted); font-size: var(--fs-xs); }
.engagement-panel-body { min-height: 0; flex: 1 1 auto; overflow: auto; }
.engagement-lower-grid {
  flex: 0 0 auto;
  margin-top: auto;
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: var(--space-2);
  min-height: 180px;
  max-height: 290px;
}

.engagement-status,
.engagement-tag {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  min-height: 24px;
  padding: 3px 7px;
  border: 1px solid var(--line-strong);
  border-radius: var(--r-ctrl);
  background: var(--surface-2);
  color: var(--muted);
  font-size: var(--fs-xs);
  font-weight: 700;
  line-height: 1.2;
}
.engagement-status.active,
.engagement-status.completed,
.engagement-status.sent,
.engagement-status.published,
.engagement-status.simulated { border-color: var(--success-strong); background: var(--success-soft); color: var(--success); }
.engagement-status.failed,
.engagement-status.blocked,
.engagement-status.quota_exceeded,
.engagement-status.disabled { border-color: var(--danger-strong); background: var(--danger-soft); color: var(--danger); }
.engagement-status.waiting,
.engagement-status.paused,
.engagement-status.draft,
.engagement-status.queued { border-color: var(--warning-strong); background: var(--warning-soft); color: var(--warning); }
.engagement-status.processing,
.engagement-status.received { border-color: var(--info-strong); background: var(--info-soft); color: var(--info); }

.engagement-tabs {
  min-width: 0;
  display: flex;
  gap: 1px;
  overflow-x: auto;
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  background: var(--line);
  scrollbar-width: thin;
}
.engagement-tabs button {
  min-height: 40px;
  flex: 0 0 auto;
  padding: 8px var(--space-3);
  border: 0;
  border-bottom: 2px solid transparent;
  border-radius: 0;
  background: var(--surface);
  color: var(--muted);
  font: inherit;
  font-size: var(--fs-sm);
  font-weight: 700;
}
.engagement-tabs button:is([aria-selected="true"],[aria-current="page"]) {
  border-bottom-color: var(--brand);
  background: var(--surface-raised);
  color: var(--text);
}

.engagement-table-wrap { min-width: 0; min-height: 0; overflow: auto; }
.engagement-table-wrap table { width: 100%; border-collapse: collapse; }
.engagement-table-wrap th,
.engagement-table-wrap td { padding: 10px 12px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: top; }
.engagement-table-wrap th { position: sticky; top: 0; z-index: 1; background: var(--surface-soft); color: var(--muted); font-size: var(--fs-xs); }
.engagement-table-wrap td { font-size: var(--fs-sm); }
.engagement-table-wrap td small { display: block; margin-top: 4px; color: var(--muted); }

.engagement-list,
.engagement-stream { min-height: 0; overflow: auto; }
.engagement-list > :is(li,article,div),
.engagement-stream > article {
  min-width: 0;
  padding: 10px var(--space-4);
  border-bottom: 1px solid var(--line);
}
.engagement-stream > article {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: var(--space-3);
}
.engagement-stream strong,
.engagement-stream small { display: block; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.engagement-stream small,
.engagement-stream time { color: var(--muted); font-size: var(--fs-xs); }
.engagement-empty {
  min-height: 220px;
  display: grid;
  place-items: center;
  align-content: center;
  gap: var(--space-2);
  padding: var(--space-6);
  text-align: center;
  color: var(--muted);
}
.engagement-empty h2,
.engagement-empty h3,
.engagement-empty p { margin: 0; }

/* --------------------------------------------------------------------------
   Collaboration
   --------------------------------------------------------------------------
   Les règles propres à Collaboration sont volontairement centralisées dans
   collaboration.css afin d’éviter les doubles responsabilités de layout.

/* --------------------------------------------------------------------------
   Connaissances et libre-service
   -------------------------------------------------------------------------- */
.knowledge-shell.engagement-center { min-height: 100%; }



.knowledge-shell .knowledge-search { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: var(--space-2); }
.knowledge-shell .knowledge-grid.engagement-workspace { grid-template-columns: minmax(0, 1.65fr) minmax(260px, .55fr); padding: var(--space-3) var(--space-4) calc(var(--space-3) + env(safe-area-inset-bottom)); }
.knowledge-shell .knowledge-library { min-height: 0; }
.knowledge-shell .knowledge-results {
  min-height: 50px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-3);
  padding: 10px var(--space-4);
  border-bottom: 1px solid var(--line);
  background: var(--surface-soft);
}
.knowledge-shell .knowledge-result {
  min-width: 0;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-2) var(--space-4);
  padding: var(--space-4);
  border: 0;
  border-bottom: 1px solid var(--line);
  border-radius: 0;
  background: transparent;
  box-shadow: none;
}
.knowledge-shell .knowledge-result > div:first-child { display: flex; gap: var(--space-2); align-items: center; }
.knowledge-shell .knowledge-result h2 { grid-column: 1; margin: 0; font-size: var(--fs-md); }
.knowledge-shell .knowledge-result p { grid-column: 1; margin: 0; color: var(--muted); line-height: 1.5; }
.knowledge-shell .knowledge-keywords { grid-column: 1; display: flex; gap: var(--space-1); flex-wrap: wrap; }
.knowledge-shell .knowledge-keywords span { padding: 3px 7px; border: 1px solid var(--line); border-radius: var(--r-ctrl); background: var(--surface-soft); color: var(--muted); font-size: var(--fs-xs); }
.knowledge-shell .knowledge-open { grid-column: 2; grid-row: 1 / span 4; align-self: center; }
.knowledge-shell .knowledge-side { padding: var(--space-4); overflow: auto; }
.knowledge-shell .knowledge-side h2,
.knowledge-shell .knowledge-side h3 { margin-top: 0; }
.knowledge-shell .knowledge-side h3 { margin-top: var(--space-5); font-size: var(--fs-base); }
.knowledge-shell .knowledge-side p { color: var(--muted); line-height: 1.5; }
.knowledge-dialog.engagement-dialog { width: min(760px, calc(100vw - 32px)); max-height: min(82dvh, 820px); padding: 0; overflow: hidden; }
.knowledge-dialog.engagement-dialog #knowledge-content { min-height: 180px; max-height: 60dvh; padding: var(--space-5); overflow: auto; white-space: pre-wrap; line-height: 1.55; }
.knowledge-dialog.engagement-dialog .knowledge-feedback { display: flex; align-items: center; gap: var(--space-2); padding: var(--space-3) var(--space-5); border-top: 1px solid var(--line); background: var(--surface-soft); }
.knowledge-dialog.engagement-dialog .dialog-close { position: absolute; top: var(--space-3); right: var(--space-3); z-index: 2; }

/* --------------------------------------------------------------------------
   Omnicanal et API
   -------------------------------------------------------------------------- */
.omni-shell.engagement-center,
.automation-shell.engagement-center { min-height: 100%; }

.omni-shell .omni-main.engagement-main,
.automation-shell .automation-main.engagement-main { overflow: auto; }
.omni-shell .omni-workspace.engagement-workspace { grid-template-columns: minmax(0, 1.2fr) minmax(0, 1fr) minmax(240px, .52fr); }
.omni-shell .omni-panel.engagement-panel,
.automation-shell .automation-panel.engagement-panel { border-color: var(--line); background: var(--surface); box-shadow: none; }
.omni-shell .omni-panel.engagement-panel > header,
.automation-shell .automation-panel.engagement-panel > header { background: var(--surface-soft); }
.omni-shell .omni-status-pill,
.automation-shell .automation-status-pill { border-radius: var(--r-ctrl); }
.omni-shell .omni-tabs { display: flex; gap: 1px; border: 1px solid var(--line); background: var(--line); }
.omni-shell .omni-tabs button { min-height: 34px; border: 0; border-bottom: 2px solid transparent; border-radius: 0; background: var(--surface); color: var(--muted); }
.omni-shell .omni-tabs button[aria-selected="true"] { border-bottom-color: var(--brand); background: var(--surface-raised); color: var(--text); }
.omni-shell .omni-stream-list article,
.omni-shell .omni-error-list article { border-color: var(--line); }
.omni-shell .omni-lower-grid.engagement-lower-grid,
.automation-shell .automation-lower-grid.engagement-lower-grid { margin-top: auto; }
.omni-shell .omni-compact-list > div { border-color: var(--line); }
.omni-shell .omni-wizard.engagement-wizard,
.omni-dialog.engagement-wizard { background: var(--bg); color: var(--text); }
.omni-shell .omni-wizard > header,
.omni-dialog.engagement-wizard > header { background: var(--surface-soft); }

/* --------------------------------------------------------------------------
   Automatisations visuelles
   -------------------------------------------------------------------------- */
.automation-shell .automation-workspace.engagement-workspace { grid-template-columns: minmax(0, 1.4fr) minmax(320px, .78fr); }
.automation-shell .automation-flow { align-items: stretch; padding: var(--space-4); }
.automation-shell .automation-flow article {
  min-width: 0;
  border: 1px solid var(--line);
  border-left: 3px solid var(--brand);
  border-radius: var(--r-sm);
  background: var(--surface-soft);
}
.automation-shell .automation-flow article > span { border-radius: var(--r-sm); background: var(--surface-2); }
.automation-shell .automation-guardrails { border-color: var(--line); border-radius: var(--r-sm); background: var(--surface-soft); }
.automation-shell .automation-row-actions button,
.automation-shell .automation-template-list button {
  min-height: 32px;
  border-color: var(--line-strong);
  border-radius: var(--r-ctrl);
  background: var(--surface-2);
  color: var(--text);
}
.automation-shell .automation-row-actions button:hover,
.automation-shell .automation-template-list button:hover { background: var(--surface-raised); }
.automation-shell .automation-wizard.engagement-wizard { border-color: var(--line-strong); border-radius: var(--r-md); background: var(--bg); color: var(--text); box-shadow: var(--shadow-3); }
.automation-shell .automation-wizard.engagement-wizard::backdrop { background: color-mix(in srgb, var(--bg-deep) 82%, transparent); }
.automation-shell .automation-progress li.active { background: var(--brand-soft); }
.automation-shell .automation-review { border-color: var(--line); background: var(--surface-soft); }

/* --------------------------------------------------------------------------
   Formulaire embarqué hors shell
   -------------------------------------------------------------------------- */
.embedded-shell.engagement-embedded {
  width: min(760px, 100%);
  min-height: 100dvh;
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
  margin: 0 auto;
  padding: max(var(--space-5), env(safe-area-inset-top)) max(var(--space-5), env(safe-area-inset-right)) max(var(--space-5), env(safe-area-inset-bottom)) max(var(--space-5), env(safe-area-inset-left));
  background: var(--bg);
  color: var(--text);
}
.embedded-shell.engagement-embedded > header {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding-bottom: var(--space-4);
  border-bottom: 1px solid var(--line);
}
.embedded-shell.engagement-embedded > header img { width: 44px; height: 44px; object-fit: contain; }
.embedded-shell.engagement-embedded > header small { color: var(--info); font-size: var(--fs-xs); font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.embedded-shell.engagement-embedded > header h1 { margin: 2px 0 0; font-size: var(--fs-xl); }
.embedded-shell.engagement-embedded .embedded-state,
.embedded-shell.engagement-embedded form,
.embedded-shell.engagement-embedded .embedded-success {
  padding: var(--space-5);
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  background: var(--surface);
}
.embedded-shell.engagement-embedded form { display: grid; gap: var(--space-4); }
.embedded-shell.engagement-embedded textarea { min-height: 180px; }
.embedded-shell.engagement-embedded .embedded-success { border-left: 3px solid var(--success-strong); background: var(--success-soft); }

/* --------------------------------------------------------------------------
   Responsive et accessibilité
   -------------------------------------------------------------------------- */
@media (max-width: 1180px) {
  
  
  
  
  .omni-shell .omni-workspace.engagement-workspace { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); }
  .omni-shell .omni-errors { grid-column: 1 / -1; min-height: 190px; }
  .engagement-lower-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); max-height: none; }
  .engagement-lower-grid > :last-child:nth-child(odd) { grid-column: 1 / -1; }
}

@media (max-width: 760px) {
  .app-shell-content > .engagement-center { min-height: 100svh; overflow: visible; }
  
  
  
  
  
  
  .engagement-main { padding: 0 0 calc(var(--space-3) + env(safe-area-inset-bottom)); overflow: visible; }
  .engagement-main > :not(.engagement-workspace,.engagement-lower-grid) { margin-inline: var(--space-2); }
  .engagement-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); padding: 0 var(--space-2); }
  .engagement-kpis > article { min-height: 68px; padding: 10px; }
  .engagement-workspace { display: flex; flex-direction: column; min-height: 0; overflow: visible; }
  .engagement-panel { min-height: 280px; border-left: 0; border-right: 0; border-radius: 0; }
  .engagement-lower-grid { grid-template-columns: 1fr; max-height: none; margin-top: 0; }
  .engagement-lower-grid > :last-child:nth-child(odd) { grid-column: auto; }
  .engagement-tabs { margin-inline: var(--space-2); border-left: 0; border-right: 0; border-radius: 0; }
  .engagement-tabs button { min-height: var(--touch-target); }


  .knowledge-shell .knowledge-grid.engagement-workspace { display: flex; padding: 0 0 calc(var(--space-3) + env(safe-area-inset-bottom)); }
  .knowledge-shell .knowledge-search { grid-template-columns: 1fr; }
  .knowledge-shell .knowledge-result { grid-template-columns: 1fr; }
  .knowledge-shell .knowledge-result h2,
  .knowledge-shell .knowledge-result p,
  .knowledge-shell .knowledge-keywords,
  .knowledge-shell .knowledge-open { grid-column: 1; grid-row: auto; }
  .knowledge-shell .knowledge-open { width: 100%; min-height: var(--touch-target); }
  .knowledge-dialog.engagement-dialog { inset: 0; width: 100vw; height: 100dvh; max-height: none; margin: 0; border: 0; border-radius: 0; }
  .knowledge-dialog.engagement-dialog #knowledge-content { max-height: calc(100dvh - 84px); }

  .omni-shell .omni-workspace.engagement-workspace,
  .automation-shell .automation-workspace.engagement-workspace { display: flex; }
  .omni-shell .omni-errors { min-height: 280px; }
  .engagement-table-wrap table,
  .engagement-table-wrap thead,
  .engagement-table-wrap tbody,
  .engagement-table-wrap tr,
  .engagement-table-wrap td { display: block; width: 100%; }
  .engagement-table-wrap thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
  .engagement-table-wrap tr { padding: var(--space-3); border-bottom: 1px solid var(--line); }
  .engagement-table-wrap td { display: grid; grid-template-columns: minmax(96px, .42fr) minmax(0, 1fr); gap: var(--space-2); padding: 6px 0; border: 0; }
  .engagement-table-wrap td::before { content: attr(data-label); color: var(--muted); font-size: var(--fs-xs); font-weight: 750; }
  .engagement-table-wrap td[colspan] { display: block; }
  .engagement-table-wrap td[colspan]::before { content: none; }
  .engagement-stream > article { grid-template-columns: auto minmax(0, 1fr); }
  .engagement-stream > article time { grid-column: 2; }
  .automation-shell .automation-flow article { min-width: 100%; }
  .automation-shell .automation-flow > i { transform: rotate(90deg); margin: auto; }
  .automation-shell .automation-wizard.engagement-wizard,
  .omni-wizard.engagement-wizard,
  .omni-dialog.engagement-wizard { inset: 0; width: 100vw; height: 100dvh; max-width: none; max-height: none; border: 0; border-radius: 0; }
  .embedded-shell.engagement-embedded { width: 100%; padding: max(var(--space-4), env(safe-area-inset-top)) max(var(--space-3), env(safe-area-inset-right)) max(var(--space-4), env(safe-area-inset-bottom)) max(var(--space-3), env(safe-area-inset-left)); }
}

@media (max-height: 720px) and (min-width: 761px) {
  .engagement-main { overflow: hidden; }
  .engagement-workspace { min-height: 250px; }
  .engagement-lower-grid { min-height: 130px; max-height: 185px; }
  .engagement-panel-body,
  .engagement-list,
  .engagement-stream,
  .engagement-table-wrap { overflow: auto; }
}

@media (prefers-reduced-motion: reduce) {
  .engagement-center *,
  .engagement-wizard *,
  .engagement-embedded * { animation: none !important; transition: none !important; scroll-behavior: auto !important; }
}

@media (forced-colors: active) {
  .engagement-panel,.engagement-tabs,.engagement-status,.engagement-tag,.engagement-wizard,.engagement-dialog,.embedded-shell.engagement-embedded .embedded-state,.embedded-shell.engagement-embedded form,.embedded-shell.engagement-embedded .embedded-success{ border: 1px solid CanvasText; }
  .engagement-status,.engagement-tag{ forced-color-adjust: auto; }
}

@media print {
  .engagement-tabs,.engagement-connection,.engagement-wizard,.engagement-center .button{ display: none !important; }
  .engagement-center,
  .engagement-main,
  .engagement-workspace,
  .engagement-panel { min-height: 0 !important; overflow: visible !important; background: white !important; color: black !important; box-shadow: none !important; }
}